Real Outcomes, Real Impact

Problem

A global data centre operator had acquired multiple facilities with inconsistent water safety practices, fragmented supplier relationships, and no unified governance framework. Compliance gaps varied significantly across sites.

Risk

Regulatory enforcement risk, potential cooling system failures, and inability to demonstrate consistent governance to investors and insurers during due diligence processes.

Intervention

Implemented a unified governance framework across 12 sites including standardised risk assessments, centralised supplier oversight, and board-level reporting structures with clear escalation pathways.

Outcomes

• Full regulatory alignment achieved within 6 months
• Unified supplier framework reducing overhead by 35%
• Investor-ready governance documentation
• Zero compliance incidents in 24 months post-implementation

Problem

An NHS Trust faced fragmented water safety management across 8 hospital sites, with multiple contractors, inconsistent documentation, and unclear accountability structures. Recent near-miss incidents had raised governance concerns.

Risk

Patient safety risk from potential Legionella and Pseudomonas exposure, CQC enforcement action, and reputational damage to the Trust.

Intervention

Designed and implemented a Trust-wide Water Safety Group governance structure, unified all sites under a single compliance framework, and established clear escalation protocols and board reporting.

Outcomes

• Single governance framework across all sites
• CQC "Good" rating maintained for water safety
• 40% efficiency gain through supplier consolidation
• Clear accountability structure from ward to board

Problem

A major mixed-use development with retail, office, and residential components had complex water safety responsibilities split across multiple stakeholders. No single party had clear accountability, and compliance gaps were emerging.

Risk

Unclear liability in the event of a water safety incident, potential for regulatory enforcement against the freeholder, and tenant concerns about building safety.

Intervention

Developed a comprehensive responsibility matrix, established landlord/tenant water safety agreements, created a unified compliance monitoring system, and implemented quarterly governance reviews.

Outcomes

• Clear responsibility allocation across all parties
• Unified compliance dashboard for all stakeholders
• Audit-ready documentation for regulatory inspection
• Tenant confidence restored with transparent reporting

Problem

A manufacturing facility with multiple cooling towers and process water systems was experiencing frequent compliance issues, high maintenance costs, and concerns about worker exposure to water-related risks.

Risk

Worker safety incidents, production downtime from system failures, environmental permit breaches, and increasing scrutiny from the HSE.

Intervention

Conducted comprehensive system audit, redesigned control schemes, implemented continuous monitoring, and established clear operational procedures with training for all relevant personnel.

Outcomes

• Zero worker exposure incidents since implementation
• 25% reduction in maintenance costs
• Full HSE compliance demonstrated during inspection
• Improved system efficiency and reliability

Problem

A large university with aging infrastructure across multiple campuses had inconsistent water safety practices, limited in-house technical expertise, and difficulty demonstrating compliance to the governing body.

Risk

Student and staff safety concerns, potential for serious incidents in halls of residence, reputational damage, and regulatory enforcement.

Intervention

Implemented estate-wide governance framework, prioritised remediation programme, established vacation shutdown protocols, and created governor-level reporting with clear assurance statements.

Outcomes

• Comprehensive estate compliance baseline established
• Prioritised £2M remediation programme delivered
• Clear governance reporting to university council
• Demonstrable duty of care for 20,000+ students

Problem

A new district heating network connecting multiple residential and commercial buildings had unclear water safety responsibilities at network/building interfaces, with potential compliance gaps emerging during commissioning.

Risk

Network-wide Legionella risk if temperature controls failed, unclear liability between network operator and building owners, and regulatory uncertainty.

Intervention

Provided independent commissioning oversight, developed network/building interface documentation, established operational compliance protocols, and created multi-party governance agreements.

Outcomes

• Compliant network operation from day one
• Clear interface responsibilities documented
• Scalable governance model for network expansion
• Regulatory confidence in novel infrastructure